Q1: Do you accept returns?
The return window should be 5 days from delivery
Q2: What is your return window?
EJOVA CRAFTED generally doesn’t refund money back to your original payment method. Instead, you get a store credit e-gift card that you can use for future purchases.
EJOVA CRAFTED Help Center
This credit typically appears within a few days after they process your return.
Q3: Which items are not eligible for return?
The following items cannot be returned:
Products that have been used, damaged, or altered
Digital downloads or virtual services already delivered
Items marked as “final sale” or “non-returnable”
Personalised or custom-made products
Hygiene-sensitive products (if applicable)
Q4: How do I request a return?
Please email us at Contact@ejova.co.uk with:
Q5: Do I need to pay for return shipping?
Return shipping fees are the customer’s responsibility, We recommend using a tracked service to ensure safe delivery.
Q6: What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with photos of:
Q7: Processing Time
This normally takes around 5–7 business days after delivery
Q8: Can I exchange my item instead of getting a refund?
EJOVA CRAFTED does not have a traditional exchange process (swap sizes). you return the item and then use store credit to buy the size you want.
Q9: What if my refund is late or missing?
If you haven’t received your refund after 7 business days:
Check your bank or payment provider.
Contact your card issuer.
If issues persist, email us at Contact@ejova.co.uk for support.
Q10: Can I cancel my order?
Orders may be cancelled within 12 hours of purchase, provided they have not yet been dispatched or processed.
Once processed or shipped, cancellation is no longer possible.
Quick Summary
Return Rule What Happens
Return window – 5 days from delivery
Refund method- Store credit (e-gift card)
Return cost – You pay shipping
Eligible items – Unworn, unwashed, tags
